State Farm® Insurance Agent Tommy Johnston
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Rhonda Ruffin
March 4, 2025
5
out of
5
rating by Rhonda Ruffin
"Emily Stevens at Tommy Johnston’s State Farm is SO helpful! Whether we’ve needed homeowners, boat, vehicle or life….she was there to help guide several members of our family."
We responded:
"Thank you so much for your kind words, Rhonda! We’re thrilled to hear that you had a positive experience with our team. We will always be here for you to serve you and provide you with top notch service! - Tommy "
Kellie Gallman
February 28, 2025
5
out of
5
rating by Kellie Gallman
"I just bought a new car and it was a breeze changing over my auto coverage with Tommy Johnston State Farm!!"
We responded:
"Kellie, thank you for choosing our team to support your insurance needs! We’re thrilled you had a positive experience with our team. - Tommy"
Shanikka Watson
February 28, 2025
5
out of
5
rating by Shanikka Watson
"I love the people at State Farm.They are just like family to me and the rates are very very cheap. Please give them a call today"
We responded:
"So glad we could help you and your family get the insurance coverage that they needed and stay within your budget!!!!"
Valerie Haynes
February 28, 2025
5
out of
5
rating by Valerie Haynes
"Great experience, friendly customer service!!!"
We responded:
"Valerie, thank you for the five stars! We appreciate you. - Tommy"
Angela Taylor
February 15, 2025
5
out of
5
rating by Angela Taylor
"Tommy and his team are the best!!! He is always responsive and always goes above and beyond to help! We’ve been customers for 10 years and wouldn’t choose anyone else for our insurance needs!"
We responded:
"Angela, thank you for your loyal business and for taking a moment to share your positive experience with us. Your feedback is not only important to us but also very much appreciated. We’re excited to serve your future insurance needs! - Tommy"
Carley M. Pope
February 4, 2025
5
out of
5
rating by Carley M. Pope
"It’s not Jake from State Farm… but honestly, Tommy from State Farm might be even better! If you want an insurance agent who’s as reliable as a good neighbor, Tommy’s ur guy. Truly the best!"
We responded:
"Carley, we care for our customers deeply and we're proud to serve you each day. Please know we're here for you always and look forward to assisting you in the future. Thank you for your business. - Tommy"
Chaunce Fulton
December 3, 2024
5
out of
5
rating by Chaunce Fulton
"Kaitlyn, Tommy, Emily are then best in the business. We have been members of this local Forsyth branch for 15 years! The best service and smiles! Love theses people!"
We responded:
"Chaunce, thank you so much for your continued trust and for sharing your experience with us! We truly value your long-term relationship with our office. We take great pride in the wonderful team here at our State Farm Agency, and we're thrilled that we were able to provide you with such a great experience! - Tommy "
Mammie Gray
November 20, 2024
5
out of
5
rating by Mammie Gray
"Very pleased and Satisfied"
We responded:
"Hello, thank you for your review! We're thrilled to hear that you had a great experience. We truly appreciate your support and look forward to assisting you again! - Tommy "
Katlynn Turner
September 28, 2024
5
out of
5
rating by Katlynn Turner
"Kaitlyn’s customer service is great!!! Thank you for all you do!!"
We responded:
"Katlynn, thank you for taking the time to share your positive experience! We appreciate you. - Tommy"
Tina H
August 22, 2024
1
out of
5
rating by Tina H
"I had insurance with them for years. It was always a struggle getting them to do anything. I always dreaded calling them because of the attitude and incompetence. I sold one car and bought another called them to get the new car insured. They cancelled the wrong car and it took them over a month to try and get it corrected. I received a letter from the state fining me for not having insurance. They kept telling me I did but could not produce an insurance card. I finally had to call a friend who worked at State Farm to get it corrected. We bought a new airstream I called to get insurance and they sent me some crazy hand typed paper saying I had insurance on a 30ft airstream. I called to get them to correct this and add the model. They said it wasn’t necessary. So I finally called Tommy and he did send over a correct DEC page with the model Globetrotter on it. I had such bad response I finally transferred all 6 accounts to an other agent. Just found out they had my new camper with 15,000 uninsured motorist and my paid off new cars at 25,000. Why would they do that. Thank God I transferred and we had no issues. They just don’t know what they are doing."
We responded:
"Tina, thank you for taking the time to share your experience. I’m truly sorry to hear about the issues you faced with your insurance coverage and our customer service. It’s clear we fell short of your expectations, and I apologize for the frustration and inconvenience this caused. While we did encounter some difficulties with your policies, many of the delays were due to incorrect information initially provided and the time it takes to process changes through corporate channels. We recognize that this can lead to delays and confusion, and I apologize for any inconvenience. My team and I always strive to provide accurate and efficient service. I appreciate you bringing these concerns to our attention, and I will be sure to address them with our team to prevent similar issues in the future. I’m glad to hear that I was able to assist you, and I hope your new agent is providing the service and support you expect. Thank you again for your feedback and for giving us the opportunity to improve. - Tommy"
Keaton Henderson
May 17, 2024
5
out of
5
rating by Keaton Henderson
"They helped me immensely with a quote on my auto and life insurance. I highly recommend them!"
We responded:
"Keaton, I know we will continue to give you the best experiences possible! Thank you for sharing. - Tommy"
Jennifer Clay
April 28, 2024
5
out of
5
rating by Jennifer Clay
"Morgan is the absolute best!!!"
We responded:
"Jennifer, my team and I couldn't be more grateful for your kind feedback! We will continue to always be here to support your insurance needs! - Tommy "
Freda Ortiz
April 25, 2024
5
out of
5
rating by Freda Ortiz
"Morgan is so sweet and helpful!! She answers all my questions thoroughly 😊"
We responded:
"Freda, thank you for your feedback! I'm glad to hear that you found Morgan to be extremely helpful. We strive to provide excellent customer service. - Tommy "
Holden Adams
April 25, 2024
5
out of
5
rating by Holden Adams
"Morgan is the literal best!! Great customer service is impeccable!! Would recommend Tommy Johnstons State Farm just for that. The customer service is 10/10!!!"
We responded:
"Holden, our goal will always be to leave you with a satisfying experience! The best compliment my team and I can get is being recommended to others! Thank you for taking the time to share this! - Tommy "
Tammy Price
April 25, 2024
5
out of
5
rating by Tammy Price
"Friendly and willing to assist with any insurance needs."
We responded:
"Tammy, our efficiency of service comes easy when we love helping our customers! Thank you so much! - Tommy "
Morgan Thompson
April 25, 2024
5
out of
5
rating by Morgan Thompson
"Excellent customer service"
We responded:
"Morgan, I’m so glad that your experience with our team has led you to share such kind feedback with us. We can’t thank you enough for sharing! - Tommy"
Hayden Baggett
April 12, 2024
5
out of
5
rating by Hayden Baggett
"Working with Morgan is always a pleasure. She is always so helpful and knowledgeable."
We responded:
"Hayden, I’m happy to hear Morgan took such great care of you. My team and I will always strive to leave you with a wonderful customer service experience! - Tommy "
Donald Thomas
April 2, 2024
5
out of
5
rating by Donald Thomas
"Great customer service. Morgan Thompson will definitely take care of your insurance needs."
We responded:
"Donald, the opportunity you give myself and our team each day to serve you is very much appreciated! Thank you. - Tommy"
Eloy Bencomo
December 11, 2023
1
out of
5
rating by Eloy Bencomo
"Not a good neighbor, at least not this agent's office. I needed some help separating my vehicles from my wife's policy also with State Farm. I wanted to make this office my insurance agent and they said they couldn't help me and directed me to call my wife's agent. I will choose another Forsyth GA agency for MY insurance needs and would recommend you do too. This one didn't seem interesting in bring "a good neighbor"."
We responded:
"Eloy, we are normally known for providing our customers with excellent service and rates, and I regret to hear that we weren’t able to exceed your expectations here. Although, you aren't a customer of our office, we advised you to call your current State Farm agency office so they could help you. Please contact me at the office if I can be of further assistance. Thank you. - Tommy"
doug cranford
November 25, 2023
5
out of
5
rating by doug cranford
"Tommy is always reliable and available and provides unbelievable customer service. His team is one of the best around."
We responded:
"Thank you for the review Doug and for letting us help you with your new car purchase!!!"
Ryan
September 5, 2023
5
out of
5
rating by Ryan
"great customer service and friendly staff"
We responded:
"Thank you so much for your kind review, Ryan! Our doors will always be open to you and your family. - Tommy "
Dede Portwood
July 11, 2023
5
out of
5
rating by Dede Portwood
"Great customer service!"
We responded:
"Dede, thank you for taking a moment to share your positive experience with us. Call us anytime. - Tommy "
Liz H
June 10, 2023
5
out of
5
rating by Liz H
"Best ever. They always answer and make YOU the number one priority. Been with Tommy for a while, and it’s very important when the agent knows you by name."
We responded:
"Liz, I'm so glad your time spent with us has led you to share such great feedback! Thank you for giving us the opportunity to serve you and provide you with top notch service! - Tommy"
Crystal Joy McClanahan
May 31, 2023
5
out of
5
rating by Crystal Joy McClanahan
"Love the staff! So friendly and helpful! Morgan was so nice and polite! This company goes above and beyond for their customers. Definately recommend!"
We responded:
"Crystal, our wish is that we always provide you with an excellent customer service experience. We could not be more happy to see such kind feedback! Thank you for your recommendation! - Tommy "
Jessi Hill
May 1, 2023
5
out of
5
rating by Jessi Hill
"Great customer service and staff!"
We responded:
"Jessi, I know we will continue to give you the best experiences possible! Thank you for sharing. - Tommy"