State Farm® Insurance Agent Tommy Johnston
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Katlynn Turner
September 28, 2024
"Kaitlyn’s customer service is great!!! Thank you for all you do!!"
"Katlynn, thank you for taking the time to share your positive experience! We appreciate you. - Tommy"
Tina H
August 22, 2024
"I had insurance with them for years. It was always a struggle getting them to do anything. I always dreaded calling them because of the attitude and incompetence. I sold one car and bought another called them to get the new car insured. They cancelled the wrong car and it took them over a month to try and get it corrected. I received a letter from the state fining me for not having insurance. They kept telling me I did but could not produce an insurance card. I finally had to call a friend who worked at State Farm to get it corrected. We bought a new airstream I called to get insurance and they sent me some crazy hand typed paper saying I had insurance on a 30ft airstream. I called to get them to correct this and add the model. They said it wasn’t necessary. So I finally called Tommy and he did send over a correct DEC page with the model Globetrotter on it. I had such bad response I finally transferred all 6 accounts to an other agent. Just found out they had my new camper with 15,000 uninsured motorist and my paid off new cars at 25,000. Why would they do that. Thank God I transferred and we had no issues. They just don’t know what they are doing."
"Tina, thank you for taking the time to share your experience. I’m truly sorry to hear about the issues you faced with your insurance coverage and our customer service. It’s clear we fell short of your expectations, and I apologize for the frustration and inconvenience this caused. While we did encounter some difficulties with your policies, many of the delays were due to incorrect information initially provided and the time it takes to process changes through corporate channels. We recognize that this can lead to delays and confusion, and I apologize for any inconvenience. My team and I always strive to provide accurate and efficient service. I appreciate you bringing these concerns to our attention, and I will be sure to address them with our team to prevent similar issues in the future. I’m glad to hear that I was able to assist you, and I hope your new agent is providing the service and support you expect. Thank you again for your feedback and for giving us the opportunity to improve. - Tommy"
Keaton Henderson
May 17, 2024
"They helped me immensely with a quote on my auto and life insurance. I highly recommend them!"
"Keaton, I know we will continue to give you the best experiences possible! Thank you for sharing. - Tommy"
Jennifer Clay
April 28, 2024
"Morgan is the absolute best!!!"
"Jennifer, my team and I couldn't be more grateful for your kind feedback! We will continue to always be here to support your insurance needs! - Tommy "
Freda Ortiz
April 25, 2024
"Morgan is so sweet and helpful!! She answers all my questions thoroughly 😊"
"Freda, thank you for your feedback! I'm glad to hear that you found Morgan to be extremely helpful. We strive to provide excellent customer service. - Tommy "
Holden Adams
April 25, 2024
"Morgan is the literal best!! Great customer service is impeccable!! Would recommend Tommy Johnstons State Farm just for that. The customer service is 10/10!!!"
"Holden, our goal will always be to leave you with a satisfying experience! The best compliment my team and I can get is being recommended to others! Thank you for taking the time to share this! - Tommy "
Tammy Price
April 25, 2024
"Friendly and willing to assist with any insurance needs."
"Tammy, our efficiency of service comes easy when we love helping our customers! Thank you so much! - Tommy "
Morgan Thompson
April 25, 2024
"Excellent customer service"
"Morgan, I’m so glad that your experience with our team has led you to share such kind feedback with us. We can’t thank you enough for sharing! - Tommy"
Hayden Baggett
April 12, 2024
"Working with Morgan is always a pleasure. She is always so helpful and knowledgeable."
"Hayden, I’m happy to hear Morgan took such great care of you. My team and I will always strive to leave you with a wonderful customer service experience! - Tommy "
Donald Thomas
April 2, 2024
"Great customer service. Morgan Thompson will definitely take care of your insurance needs."
"Donald, the opportunity you give myself and our team each day to serve you is very much appreciated! Thank you. - Tommy"
Eloy Bencomo
December 11, 2023
"Not a good neighbor, at least not this agent's office. I needed some help separating my vehicles from my wife's policy also with State Farm. I wanted to make this office my insurance agent and they said they couldn't help me and directed me to call my wife's agent. I will choose another Forsyth GA agency for MY insurance needs and would recommend you do too. This one didn't seem interesting in bring "a good neighbor"."
"Eloy, we are normally known for providing our customers with excellent service and rates, and I regret to hear that we weren’t able to exceed your expectations here. Although, you aren't a customer of our office, we advised you to call your current State Farm agency office so they could help you. Please contact me at the office if I can be of further assistance. Thank you. - Tommy"
doug cranford
November 25, 2023
"Tommy is always reliable and available and provides unbelievable customer service. His team is one of the best around."
"Thank you for the review Doug and for letting us help you with your new car purchase!!!"
Ryan
September 5, 2023
"great customer service and friendly staff"
"Thank you so much for your kind review, Ryan! Our doors will always be open to you and your family. - Tommy "
Dede Portwood
July 11, 2023
"Great customer service!"
"Dede, thank you for taking a moment to share your positive experience with us. Call us anytime. - Tommy "
Liz H
June 10, 2023
"Best ever. They always answer and make YOU the number one priority. Been with Tommy for a while, and it’s very important when the agent knows you by name."
"Liz, I'm so glad your time spent with us has led you to share such great feedback! Thank you for giving us the opportunity to serve you and provide you with top notch service! - Tommy"
Crystal Joy McClanahan
May 31, 2023
"Love the staff! So friendly and helpful! Morgan was so nice and polite! This company goes above and beyond for their customers. Definately recommend!"
"Crystal, our wish is that we always provide you with an excellent customer service experience. We could not be more happy to see such kind feedback! Thank you for your recommendation! - Tommy "
Jessi Hill
May 1, 2023
"Great customer service and staff!"
"Jessi, I know we will continue to give you the best experiences possible! Thank you for sharing. - Tommy"
Tanya Bradford
April 18, 2023
"Great customer service and friendly staff."
"Tanya, we appreciate you and your business. - Tommy"
Linda Bunn
April 14, 2023
"Great customer service and friendly staff."
"Thanks so much for your excellent 5 star review, Linda! We truly appreciate you! - Tommy "
Dustin
April 6, 2023
"Good people"
"Dustin, thank you for sharing your experience with our agency! - Tommy "
Shane Bunn
April 5, 2023
"Great customer service & they were all very helpful"
"Shane, thank you for the kind feedback! Glad to know you're satisfied. - Tommy "
Michael Cason
March 20, 2023
"Without a doubt, the best SF agent in the area. I totally recommend his services. If you want someone who is honest and loyal, and easy to work with, Tommy Johnston is your man."
"Thanks for the visit and trusting us to help you with all your insurance needs. I will say it one time just for you, War Eagle!!"
Windy Nobles
March 8, 2023
"Great customer service."
"Hi, we appreciate your five stars! - Tommy"
Montana Pickens
March 8, 2023
"Customer service was amazing! And they were all so helpful."
"Montana, we have very much enjoyed working with you! Thank you for sharing! - Tommy"
Lewis Young
March 6, 2023
"State Farm failed to pay for a water leak in my kitchen $9000.00 worth of damage. State Farm blamed damage on HVAC. Had State Farm for many years and this is how you get treated. Contractor and HVAC folks says it was a water leak that damaged my floor. Tommy Johnston office was no help in dealing with this claim. Do not recommend State Farm!"