State Farm® Insurance Agent Tommy Johnston
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Becky Lee
February 5, 2026
5
out of
5
rating by Becky Lee
"The entire staff is amazing! Definitely, the best customer service around."
Marie-Louise Stanek
January 16, 2026
5
out of
5
rating by Marie-Louise Stanek
"Tommy Johnston sets the standard for what a State Farm agent should be. He’s approachable, thorough, and always willing to walk through details to ensure everything is covered correctly. Whether it’s a quick question or a more complex issue, his responsiveness and professionalism stand out. It’s rare to find someone who combines expertise with such great customer service."
We responded:
"Thank you so much for your kind words, Marie-Louise! I’m glad to hear our team has been able to provide clear, thorough, and helpful service. It means a lot to know our efforts to be responsive and attentive make a difference. We truly appreciate you taking the time to share your experience! - Tommy "
bailie winkler
January 15, 2026
5
out of
5
rating by bailie winkler
"My entire family is with Tommy Johnston State Farm! We love the office and staff 💕"
We responded:
"Thank you so much, Bailie! We’re thrilled to have your entire family with us and really appreciate your kind words. It means a lot to know you enjoy working with our team! - Tommy "
Matthew Sweat
January 15, 2026
5
out of
5
rating by Matthew Sweat
"Tommy is top notch. You cant find a more honest and trustworthy person to deal with."
We responded:
"Matthew, thank you for your kind words! I’m glad to hear you had a positive experience. It means a lot to me and the team to know our efforts to provide honest, helpful service are appreciated. - Tommy "
Jeff Miller
January 14, 2026
5
out of
5
rating by Jeff Miller
"I’m 120 miles from Tommy and he’s always a phone call away. Saved me a BUNCH of money on my house and vehicles, even added a couple life policies. Then he saved my daughter and her husband thousands! Highly recommend this agency, you won’t be disappointed"
We responded:
"Thanks so much, Jeff! I’m glad we could help you and your family, even from 120 miles away. It’s great to hear everything worked out and made things easier for you. We really appreciate the recommendation! - Tommy"
Dimitris Saratsiotis
January 14, 2026
5
out of
5
rating by Dimitris Saratsiotis
"I can’t say enough good things about Tommy Johnston. He is friendly, patient, and always willing to go the extra mile to help. Whether it’s answering questions, reviewing policies, or making changes, the service is always prompt and thorough. It feels great knowing I’m in such capable hands."
We responded:
"Thank you for your kind words, Dimitris! I’m thrilled to hear you’ve had such a positive experience. Our team always strives to be thorough and helpful, and it means a lot to know our efforts make a difference. We’re grateful to have you as a customer! - Tommy "
Sydney Young
January 14, 2026
5
out of
5
rating by Sydney Young
"Tommy and his staff are always so helpful! Saved my family and I money on our policy as well as got us life insurance going. So thankful for them!"
We responded:
"Thank you for your kind words, Sydney! I’m glad our team could help your family with your policy and get your life insurance set up. We really appreciate you taking the time to share your experience! - Tommy "
Dylan Talley
November 26, 2025
5
out of
5
rating by Dylan Talley
"Excellent customer service, easy communication, and good people! Catherine made the Life Insurance process a breeze and went out of her way to assist."
We responded:
"Thank you for taking the time to share your experience, Dylan! I’m so glad Catherine was able to make everything simple and clear for you. She genuinely enjoys helping our customers and making sure everything is handled properly, so it’s great to hear her dedication made a difference. We truly appreciate you and your kind words! - Tommy"
Angel Dedmon
October 24, 2025
1
out of
5
rating by Angel Dedmon
"I had to edit my 5 star review. My family has used State Farm since I was a child. I followed suit and used them as well. Everything was fine and I even changed to this agent Tommy Johnson when we once to Forsyth some years ago and even though we no longer live here allowed them to continue to hold my policy. When Ms Darlene worked here this was a wonderful agency to deal with, for years now there have only been younger employees who could never answer your questions and you would get the run around if you asked to speak with Tommy. It’s been my experience that now in the past months you can’t get anyone on the phone at all and have to leave a voicemail and wait for a return call. I wouldn’t suggest this agency although I never personally had an issue with State Farm personally other than the rates being higher that their competitors."
We responded:
"Angel, thank you for taking the time to share your thoughts and for being a long-time State Farm customer. I’m sorry to hear you’ve had difficulty reaching our office lately. We strive to provide responsive, knowledgeable service to every customer, and I regret that your recent experience didn’t reflect that goal. While we’ve gone through some staff transitions, our team remains committed to delivering the level of care our customers deserve. We’re continuously working to improve accessibility and communication so calls and questions are handled as quickly as possible. I value your many years of trust in our agency and would welcome the chance to speak with you directly about your concerns. Please call me at the office at your earliest convenience. - Tommy"
April Stevens
October 10, 2025
5
out of
5
rating by April Stevens
"Emily went above and beyond to make my insurance experience a breeze! She took the time to explain every detail, ran the numbers, and ended up saving me $1,400 a year on my homeowners and $1,200 every six months on my auto! 🙌 She’s professional, knowledgeable, and genuinely cares about helping her clients get the best coverage at the best rate. I can’t say enough good things — if you’re looking for someone who makes insurance simple and saves you serious money, call Emily at State Farm!"
We responded:
"Thank you so much for the kind words, April! I’m really glad to hear Emily made the process smooth and took the time to walk through everything with you. She’s dedicated, knowledgeable, and truly cares about helping people — and it’s great to see that come through in your experience. We appreciate you being part of our State Farm family! - Tommy "
Rhonda Ruffin
March 4, 2025
5
out of
5
rating by Rhonda Ruffin
"Emily Stevens at Tommy Johnston’s State Farm is SO helpful! Whether we’ve needed homeowners, boat, vehicle or life….she was there to help guide several members of our family."
We responded:
"Thank you so much for your kind words, Rhonda! We’re thrilled to hear that you had a positive experience with our team. We will always be here for you to serve you and provide you with top notch service! - Tommy "
Kellie Gallman
February 28, 2025
5
out of
5
rating by Kellie Gallman
"I just bought a new car and it was a breeze changing over my auto coverage with Tommy Johnston State Farm!!"
We responded:
"Kellie, thank you for choosing our team to support your insurance needs! We’re thrilled you had a positive experience with our team. - Tommy"
Shanikka Watson
February 28, 2025
5
out of
5
rating by Shanikka Watson
"I love the people at State Farm.They are just like family to me and the rates are very very cheap. Please give them a call today"
We responded:
"So glad we could help you and your family get the insurance coverage that they needed and stay within your budget!!!!"
Valerie Haynes
February 28, 2025
5
out of
5
rating by Valerie Haynes
"Great experience, friendly customer service!!!"
We responded:
"Valerie, thank you for the five stars! We appreciate you. - Tommy"
Angela Taylor
February 15, 2025
5
out of
5
rating by Angela Taylor
"Tommy and his team are the best!!! He is always responsive and always goes above and beyond to help! We’ve been customers for 10 years and wouldn’t choose anyone else for our insurance needs!"
We responded:
"Angela, thank you for your loyal business and for taking a moment to share your positive experience with us. Your feedback is not only important to us but also very much appreciated. We’re excited to serve your future insurance needs! - Tommy"
Carley M. Pope
February 4, 2025
5
out of
5
rating by Carley M. Pope
"It’s not Jake from State Farm… but honestly, Tommy from State Farm might be even better! If you want an insurance agent who’s as reliable as a good neighbor, Tommy’s ur guy. Truly the best!"
We responded:
"Carley, we care for our customers deeply and we're proud to serve you each day. Please know we're here for you always and look forward to assisting you in the future. Thank you for your business. - Tommy"
Chaunce Fulton
December 3, 2024
5
out of
5
rating by Chaunce Fulton
"Kaitlyn, Tommy, Emily are then best in the business. We have been members of this local Forsyth branch for 15 years! The best service and smiles! Love theses people!"
We responded:
"Chaunce, thank you so much for your continued trust and for sharing your experience with us! We truly value your long-term relationship with our office. We take great pride in the wonderful team here at our State Farm Agency, and we're thrilled that we were able to provide you with such a great experience! - Tommy "
Mammie Gray
November 20, 2024
5
out of
5
rating by Mammie Gray
"Very pleased and Satisfied"
We responded:
"Hello, thank you for your review! We're thrilled to hear that you had a great experience. We truly appreciate your support and look forward to assisting you again! - Tommy "
Katlynn Turner
September 28, 2024
5
out of
5
rating by Katlynn Turner
"Kaitlyn’s customer service is great!!! Thank you for all you do!!"
We responded:
"Katlynn, thank you for taking the time to share your positive experience! We appreciate you. - Tommy"
Tina H
August 22, 2024
1
out of
5
rating by Tina H
"I had insurance with them for years. It was always a struggle getting them to do anything. I always dreaded calling them because of the attitude and incompetence. I sold one car and bought another called them to get the new car insured. They cancelled the wrong car and it took them over a month to try and get it corrected. I received a letter from the state fining me for not having insurance. They kept telling me I did but could not produce an insurance card. I finally had to call a friend who worked at State Farm to get it corrected. We bought a new airstream I called to get insurance and they sent me some crazy hand typed paper saying I had insurance on a 30ft airstream. I called to get them to correct this and add the model. They said it wasn’t necessary. So I finally called Tommy and he did send over a correct DEC page with the model Globetrotter on it. I had such bad response I finally transferred all 6 accounts to an other agent. Just found out they had my new camper with 15,000 uninsured motorist and my paid off new cars at 25,000. Why would they do that. Thank God I transferred and we had no issues. They just don’t know what they are doing."
We responded:
"Tina, thank you for taking the time to share your experience. I’m truly sorry to hear about the issues you faced with your insurance coverage and our customer service. It’s clear we fell short of your expectations, and I apologize for the frustration and inconvenience this caused. While we did encounter some difficulties with your policies, many of the delays were due to incorrect information initially provided and the time it takes to process changes through corporate channels. We recognize that this can lead to delays and confusion, and I apologize for any inconvenience. My team and I always strive to provide accurate and efficient service. I appreciate you bringing these concerns to our attention, and I will be sure to address them with our team to prevent similar issues in the future. I’m glad to hear that I was able to assist you, and I hope your new agent is providing the service and support you expect. Thank you again for your feedback and for giving us the opportunity to improve. - Tommy"
Keaton Henderson
May 17, 2024
5
out of
5
rating by Keaton Henderson
"They helped me immensely with a quote on my auto and life insurance. I highly recommend them!"
We responded:
"Keaton, I know we will continue to give you the best experiences possible! Thank you for sharing. - Tommy"
Jennifer Clay
April 28, 2024
5
out of
5
rating by Jennifer Clay
"Morgan is the absolute best!!!"
We responded:
"Jennifer, my team and I couldn't be more grateful for your kind feedback! We will continue to always be here to support your insurance needs! - Tommy "
Freda Ortiz
April 25, 2024
5
out of
5
rating by Freda Ortiz
"Morgan is so sweet and helpful!! She answers all my questions thoroughly 😊"
We responded:
"Freda, thank you for your feedback! I'm glad to hear that you found Morgan to be extremely helpful. We strive to provide excellent customer service. - Tommy "
Holden Adams
April 25, 2024
5
out of
5
rating by Holden Adams
"Morgan is the literal best!! Great customer service is impeccable!! Would recommend Tommy Johnstons State Farm just for that. The customer service is 10/10!!!"
We responded:
"Holden, our goal will always be to leave you with a satisfying experience! The best compliment my team and I can get is being recommended to others! Thank you for taking the time to share this! - Tommy "
Tammy Price
April 25, 2024
5
out of
5
rating by Tammy Price
"Friendly and willing to assist with any insurance needs."
We responded:
"Tammy, our efficiency of service comes easy when we love helping our customers! Thank you so much! - Tommy "